About Contact Nederlands

Terms & Conditions

1. General provisions

These terms and conditions apply to all services provided by Workflow Wizards ("Contractor") to clients ("Client").

2. Services

  • The Contractor provides consultancy services as set out in separate service agreements
  • Services are delivered with reasonable skill and care
  • The exact scope is defined in separate work orders

3. Rates and payment

  • Rates are set out in separate service agreements
  • Payment term: 14 days after invoice date
  • All rates are exclusive of VAT
  • Statutory interest applies to late payments

4. Intellectual property

Pre-existing intellectual property remains with the original owner.

Ownership of newly created work per service:

Fix in a Day:
Upon full payment, ownership of the delivered work transfers to the Client.

Custom Solutions:
Upon full payment, ownership of project-specific work transfers to the Client. The Contractor retains the right to reuse generic components, methods, and reusable building blocks in other projects.

Fractional Ops:
All work delivered during the retainer period transfers to the Client on an ongoing basis.

5. Confidentiality

  • Both parties maintain strict confidentiality
  • Confidentiality obligations remain in effect after termination
  • Excluded: publicly available information or legally required disclosure

6. Liability

  • Liability is limited to the amount paid in the 12 months preceding a claim
  • No liability for indirect or consequential damages
  • Limitations do not apply in cases of intent or gross negligence

7. Term and termination

7.1 Termination by Client

  • Termination with 30 days written notice
  • No refund of payments made
  • All outstanding payments remain due
  • A cancellation fee of 10% of the total project value will be charged

7.2 Termination by Contractor

  • Termination with 30 days written notice
  • Client receives a refund equal to the remaining project portion
  • Refund within 14 business days

7.3 Service-specific terms

7.3.1 Fix in a Day

  • One-time day session of 8 hours
  • Cancellation is not possible once the session is scheduled
  • Full payment is required prior to the session

7.3.2 Custom Solutions

  • The exact scope and duration are defined in a separate work order
  • Termination in accordance with Articles 7.1 and 7.2

7.3.3 Fractional Ops

  • Retainer agreement for 8 to 20 hours per week
  • Termination in accordance with Articles 7.1 and 7.2
  • Minimum term is defined in the service agreement

8. Use of name and logo

The Contractor retains the right to use the Client's name, logo, and achieved results for portfolio purposes, including marketing materials and case studies, provided this does not reasonably have negative consequences for the Client's reputation. Upon request, the Contractor will cease such use without delay.

9. Force majeure

Neither party is liable for delays due to circumstances beyond their reasonable control. Both parties will make efforts to limit the consequences.

10. Governing law

These terms are governed by Dutch law. Disputes are settled by the competent court in Amsterdam.

11. Changes

The Contractor retains the right to amend these terms. Changes will be communicated in writing. The Client has the right to terminate the agreement if the changes are unacceptable, in accordance with Article 7.1.

12. Severability

If a provision is found invalid, the remaining provisions remain in force.